Responsible Gaming Policy

The use of our services is strictly limited to individuals who are at least 18 years old. We conduct rigorous identity and age verification checks. Should it be determined that a minor is attempting to access our platform, the account will be immediately closed, and any funds will be retained in accordance with our policies.

We recommend all users adhere to basic safety rules when playing. Set clear budgets, never play with money you need for daily living expenses, and do not try to desperately recoup losses. Playing should always be a conscious and voluntary decision.

To help you actively manage your gaming behavior, we offer various mechanisms that you can activate in your account.

Deposit Limits and Loss Limits

You have the option to set limits on the amount you can deposit within a day, week, or month. Likewise, you can set loss limits to ensure you do not exceed a predetermined financial framework.

Session and Time Limits

So that you don't lose track of time, you can activate session limits. These will notify you when you have spent a certain period on the platform or will automatically log you out after the time expires.

Time-outs and Self-Exclusion

If you feel you need a break, you can set up a temporary time-out ranging from a few days to several weeks. For more serious cases, we offer self-exclusion. This blocks access to your account for an extended period or permanently. During this time, you will also not receive any marketing materials from us.

Account Closure

Regardless of limits or blocks, you can ask customer service to close your account regularly at any time if you no longer wish to use our platform.

Problematic gaming behavior can develop gradually. Watch out for signs such as neglecting family, work, or hobbies, constantly thinking about gaming, borrowing money for gambling, or feelings of irritability when you cannot play. If you notice any of these symptoms in yourself, we advise immediate action.

If you feel you are losing control, do not hesitate to seek external help. There are numerous independent organizations and counseling centers in Germany that offer free, anonymous, and professional support for gambling addiction problems.

If you share your computer or mobile device with minors, it is your responsibility to secure access to our platform. We recommend using parental control software (filtering programs) to prevent children from accidentally accessing gambling content.

We are committed to continuously monitoring our platform. Our team is trained to recognize and respond appropriately to signs of problematic gambling, always maintaining discretion and respect.

We regularly review our responsible gaming measures and update this policy as needed to adapt to new standards.